CQC publishes new research on social care challenges

January 19, 2022

New research published today by the Care Quality Commission (CQC) carries a stark message on the challenges faced by health and social care services in England and has highlighted the importance of feedback for improving care.

CQC’s research uncovered the impact of lockdown measures on the wellbeing of people who use care services. Nearly three quarters of carers (73%) say that the COVID-19 lockdown restrictions have had an impact on the mental health of the person they care for. Over half (56%) of carers say that the COVID-19 lockdown restrictions have had an impact on the dignity and independence of the person they care for.

This is reflected in concerns CQC has received from loved ones, stakeholders and people who use care services about the impact of isolation and restrictions on visiting. CQC recently published a statement and sent a clear message to providers on the importance of visitors for care users and their loved ones, particularly over the festive period. CQC addressed potential blanket visitation bans through inspections, safeguarding alerts and has worked with local authorities as a result of feedback from people who use care services and their loved ones.

The Because We All Care campaign aims to help services identify and address quality issues and support patients by encouraging people to share feedback on individual experiences of health and social care services in England. The campaign was launched by CQC and Healthwatch England in July 2020 and over 50,000 people so far have shared their ideas and experiences of how care can be made better.

CQC and Healthwatch England launched #BecauseWeAllCare to help improve care services for all by encouraging everyone to feedback on their experiences of health and social care. The public’s views are needed now, more than ever, to help health and social care services respond to patients’ needs - during the COVID-19 pandemic and beyond - and improve the quality of care for years to come.

Kate Terroni, Chief Inspector of Adult Social Care at CQC said, ‘This important new research from CQC underlines the stark challenges faced by people in health and social care. The recent pressures on services, the emergence of the Omicron variant and the impact this is having on the availability of workforce – a workforce that CQC reported to be exhausted and depleted in our State of Care report in October, continue to impact on the availability and quality of care people receive.

‘Yet our research also shows the power and value that giving feedback on care can have. Over half (55%) of those who have provided positive feedback felt better as a result, and 8 in 10 staff value feedback from people and their carers. We use feedback to inform our regulatory action, conducting 10,000 inspections since the pandemic began to ensure people are receiving high quality care. We could not do this without the concerns people raise.’

Visit the CQC website to find out more information about the Because we all Care campaign.

In other news, Care England has responded to the Government’s proposals to ensure market sustainability and a fair cost of care, outlining key issues, questions, and concerns.


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