Guide to new ways of working

January 29, 2019

The Care Provider Alliance (CPA) has published a short guide to new ways of working across the independent and voluntary adult social care sector. It captures a wide range of new ideas and approaches, including:

  • New types of service based on more informal support.
  • Ways for services to work together locally.
  • The new ways in which technology is being used in care services.

The ideas cover how health and care services can work together to keep people out of hospital and how all of the options can support and enhance care services. There are brief details in the guide on each topic, along with links to many sources of more detailed information and specific local examples.

Bridget Warr CBE, Chair of the Care Provider Alliance’s Programme Board, said, 'In this guide we have drawn together some of the many new ideas and approaches from across our vibrant, innovative and forward-looking sector. It includes new ways for services to work together locally, digital applications, innovation in care practice, and a look forward to the use of robotics and artificial intelligence. There is also information about possible sources of funding and advice.

'To help with future work, we are keen to receive further ideas and thoughts on this topic from across the sector, and the guide ends with a series of questions through which we hope as many people as possible will give us their feedback via the Care Provider Alliance website.

'In the meantime, we hope that this packed but readable guide will be of interest to everyone in adult social care services, and to our partners in local authorities and the NHS.'

Caroline Dinenage MP, Minister of State for Care, said of the guide to new ways of working, 'Across the country, care providers are working with partners in local areas to provide innovative and high quality care for people who use care and support services. Through the Industrial Strategy’s Ageing Society Grand Challenge, we want to encourage and nurture innovation in products and services that enable people to be active and independent in older age. I congratulate the Care Provider Alliance in bringing together so many of these diverse and exciting examples in this publication. I encourage care providers to look at the ideas and resources and to share their experiences of innovation and improvement.'

The guide to new ways of working is available on the Care Provider Alliance website.


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