CMM Insight Webinar in association with WorkNest
Mental Capacity Act

Tuesday 13th October, 2.00pm to 3.00pm

MCA & DoLS: The compliance gaps inspectors will notice

Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) compliance is a critical responsibility for care providers. But gaps in understanding, documentation and day-to-day practice can leave your service exposed to regulatory scrutiny and poor outcomes.

For owners and senior leaders, the challenge is knowing whether MCA principles are being applied consistently across your service and whether your records, processes and frontline practice provide the evidence inspectors expect.

Join WorkNest's care compliance experts Julie Walton, Head of Health and Social Care Compliance and Natasha Heasman, Policies Manager, for a practical webinar exploring the common MCA and DoLS compliance gaps found in care services, what inspectors and auditors are looking for and the steps you can take to reduce risk and strengthen compliance.

What we'll cover:

• Why getting MCA and DoLS right matters - Understand the practical and regulatory risks of non-compliance, and how stronger oversight can help protect the people you support, your service, and its reputation.
• Common mistakes found in care services - Explore recurring gaps in assessments, decision-making, record-keeping and frontline practice and learn how to identify potential weaknesses before they become more serious.
• What inspectors are looking for - Understand where inspectors may focus their attention and consider whether your current approach evidence, processes and governance would stand up to scrutiny.
• How to turn compliance gaps into confident practice - Learn how expert support can strengthen policies, care planning, governance and wider regulatory compliance.

Whether you operate a single service or oversee multiple locations, you’ll leave with practical insights to help you assess your current approach, prioritise improvements and gain greater assurance that MCA and DoLS requirements are being followed consistently.

Sign up here for free

In association with

Julie Walton, Head of Health and Social Care Compliance at WorkNest
Julie has over 30 years’ experience in health and social care regulation, including 25 years with the regulator, and over 10 years in managerial and senior roles. Since leaving CQC, she has supported NHS and private providers with quality improvement, regulatory compliance and registration. Her specialist interest is leadership and governance with extensive experience assessing whether organisations are well led and identifying where improvements should be focused. As a registered nurse, Julie remains a passionate advocate for high-quality, person-centred care across a wide range of health and care settings.

Natasha Heasman, Policies Manager at WorkNest
Natasha is an experienced healthcare professional having worked in the field for nearly a decade. Before joining WorkNest, she delivered training for England’s leading cancer information system provider, supporting the use of an application relied upon by more than 120 NHS trusts. She has also worked as a Senior Clinical Case Manager, leading ophthalmology, gynaecology and ENT teams for a private healthcare organisation. Natasha has extensive experience delivering training to healthcare professionals and keeping materials aligned with changing regulatory requirements. As WorkNest’s Policies Manager, she oversees the development of bespoke policies and procedures, helping care providers turn regulatory requirements into clear, practical guidance.