Webinars

CMM INSIGHT WEBINARS

Care Management Matters (CMM) delivers a programme of webinars designed to support care providers in navigating the ever-changing social care landscape.

Our CMM Insight webinar series, delivered in association with the National Care Forum (NCF), offers free, lunchtime sessions providing timely insight, practical guidance and sector intelligence.

Alongside this, CMM also hosts a range of webinars in association with carefully selected commercial partners, focusing on specialist topics, best practice and emerging challenges facing adult social care.

Previous Webinars

Mental Capacity Act. MCA & DoLS: The Compliance Gaps Inspectors Will Notice

October 15, 2026

Would your service stand up to scrutiny? Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) compliance is a critical responsibility for care providers. But gaps in understanding, documentation and day-to-day practice can leave your service exposed to regulatory scrutiny and poor outcomes. For owners and senior leaders, the Read the full article…

The future of adult social care regulation

May 6, 2026

Continuing our focus on the CQC and the evolving role of regulation in adult social care, join chair Liz Jones, Deputy CEO & Policy Director at the National Care Forum, and Chris Badger, Chief Inspector of Adult Social Care and Integrated Care at the Care Quality Commission (CQC), for a Read the full article…

Well-Led in the CQC Framework. Do you know what good leadership really means – and how to evidence it to inspectors?

March 23, 2026

Do you know what good leadership really means – and how to evidence it to inspectors? The Well-led key question has taken on renewed importance in the CQC’s single assessment framework. More than ever, inspectors are using leadership, governance, and culture as indicators of whether a service is safe, effective, and sustainable. Yet Well-led remains one of the most misunderstood areas of Read the full article…

Key provisions in the Employment Rights Act – what care and support employers need to know

March 2, 2026

Join Liz Jones, Deputy CEO & Policy Director at NCF and guests Hannah Bollard, Senior Associate at Anthony Collins Solicitors LLP, Phil Orton, Deputy Chief Executive at Making Space and Kate Silver, Director of People at Royal Star & Garter for a deep dive into the Employment Rights Act and Read the full article…

What does the Autumn budget mean for care and support providers?

December 11, 2025

The financial landscape for care providers has shifted dramatically over the past year. Following the significant pressures created by last year’s Autumn Budget and the changes to Employers National Insurance contributions, the latest announcements from Rachel Reeves — supported by the Office for Budget Responsibility’s new economic and fiscal outlook Read the full article…

The Fair Pay Agreement – good news for care workers but what are the implications for providers?

November 18, 2025

In this discussion, providers share first-hand insights into the implications of the long-awaited Fair Pay Agreement (FPA) for the adult social care sector. Finn Turner-Berry, Workforce and Research Lead at the National Care Forum (NCF), provides an update on the work undertaken to date and outlines how providers can continue Read the full article…

How the adult social care sector is helping shape the new direction for regulation

July 30, 2025

In the second of a two-part series of discussions around the single assessment framework (SAF) and providers’ response to it, Liz Jones, Policy Director at the National Care Forum (NCF) talks with David James, Deputy Director of Policy and Strategy at the Care Quality Commission (CQC). The discussion will assess the Read the full article…

The Comprehensive Spending Review

July 1, 2025

The forthcoming Comprehensive Spending Review comes as the adult social care sector still reels from the impacts of the increase in and extension to Employers National Insurance Contributions which have placed further financial strain on providers while demand for services continues to grow. Meanwhile the Casey Commission’s work towards creating Read the full article…

What can the not-for-profit care and support sector do for the Casey Commission?

May 28, 2025

Join Liz Jones, Policy Director at NCF as she discusses the long-awaited and much anticipated Casey Commission with NCF members as they discuss the role that not-for-profit care and support can have in helping the Commission achieve its ambition of delivering consistency of care that addresses the ongoing, and complex Read the full article…

The Single Assessment Framework: CPA’s Findings & CQC’s Next Steps

March 18, 2025

Find out more about the work that the CPA have being carrying out to support on the new Single Assessment Framework and hear from members of the working group that took part in the project. The webinar will focus on the recommendations from the CPA’s report and how the CQC Read the full article…

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