Terms and Conditions

Terms and Conditions of use


Care Management Matters (CMM) is a management magazine type journal published by Care Choices Ltd (registered in England Company Number 02769567) whose registered office is 3 Valley Court, Lower Road, Croydon, Nr Royston Hertfordshire SG8 0HF.

Care Choices was founded in 1993 as a publisher of care information and producer of care directories for local authorities and councils. Other independent publications produced by Care Choices include Care Select and Progress.

CMM has been developed specifically to provide information to the UK care sector aimed at exploring the many challenges facing managers and proprietors and which looks at opportunities and solutions to current management issues. Contributors are generally independent experts in their fields called upon to discuss topical social care issues, changing legislation, finance, marketing, HR strategies, training and recruitment.

Subject to these published terms and conditions, the CMM journal is made available by subscription in paper and e.formats suitable for access via desktop, tablet and smart phone devices via a bespoke website: www.caremanagementmatters.co.uk

By accessing and using the CMM website and subscribing to or using any of the published information contained either on the website or in the CMM journal you should be aware that all information is given by Care Choices in good faith. Care Choices Limited does not accept responsibility for any inaccuracy, loss or damage arising from use or misuse or take responsibility for the views expressed by contributors or commentators within the published product or detailed on any of its websites.

All subscribers will be required to acknowledge acceptance of these terms and conditions using a tick box on the www.caremanagementmatters.co.uk website.

If you are unsure about your rights or obligations now or at any time then please seek independent advice.


Cancellations must be made in writing, within 8 days from the date of the agreement for a full refund. If a cancellation is made 4 weeks prior to the event, the Organiser (Care Choices Ltd) will endeavour to reallocate the space, but should this not be possible, the exhibitor or facilitator will be liable for the full cost.

Event Terms and Conditions

Event Disruption

If the event is cancelled, postponed or has to be abandoned for reason of any Act of God, war, national emergency, civil disturbance, inevitable accident, explosion, fire, storm, labour dispute, strike, lock-out, force majeure, or on the advice of the local authority or emergency services, the non-availability of the exhibition venue of either in whole or partially or from any other cause not within the control of the organisers, the Organiser (Care Choices Ltd) will be under no liability to the exhibitor as the result of the incurrence of any such events.

Space Allocation

Stand space will be allocated by the event organisers. Every endeavour will be made to meet the general wishes of exhibitors with regard to position, without causing unfairness to others. The event organisers reserve the right to reject any proposed entry, or to cancel an entry without being required to give a reason.


Sub-letting of stand space is not permitted without specific agreement of the Organiser (Care Choices Ltd).

Health & Safety/Insurance

All exhibitors are to hold full Public Liability cover in respect of all their liabilities. The exhibitor’s attention is drawn to the requirements of the Health and Safety at Work Act 1974 and all subsequent legislation with regard to their duties in connection with their work activities, personnel employed, and members of the public and others who may be affected by their actions.

Fire Precautions

Fire precautions on stands are the responsibility of the exhibitor.


The Organiser (Care Choices Ltd) will not be responsible, under any circumstances, for the safe keeping of equipment etc exhibited or brought into the event by exhibitors.

Fire Exits

Please ensure that you do not obstruct any fire exits at any time. If you do so you will be asked to move anything that is in the way.


Any electrical appliance connected to a plug socket must have been tested by a competent person before it is plugged in and energised. The responsibility for ensuring this testing is carried out is that of the sponsor or exhibitor. Extension leads will not be provided by the event organiser.


There is a strict no smoking rule throughout the all venues at which our events are held.

Exhibits and Displays

All sponsors’ and exhibitors’ displays/activity must remain in the designated stand space. No screws or similar fixings including sellotape may be used in any part of the exhibition building. Should any damage occur, the sponsor or exhibitor responsible will be liable for any repair charges incurred.

Refuse Disposal and Packing Materials

All sponsors and exhibitors are responsible for disposing of their own refuse and ensuring that no build-up of waste materials occurs. No storage for packing cases or packing materials is provided within the exhibition room. Any such materials must be removed from the exhibition room before the exhibition opens. Small items can be stored under your table.

Amendments to the event programme

Occasionally we may need to make amendments to our events programme or to our speakers. We reserve the right to do so.

 Event mailing and data

The Organiser (Care Choices Ltd) may wish to keep in touch after the event, via phone, post or email. If you do not wish to receive any such communication then please inform us in writing at; 3, Valley Court Offices, Lower Rd, Croydon, Nr Royston SG8 0HF.

Event Ticket terms and conditions

Tickets Purchased are exempt from statutory cancellation rights and You are not entitled to cancel Your tickets after purchase. Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled.

All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify us of any access requirements at the time of booking.

The Event organisers reserves the right to make alterations to the published Event programme where reasonably necessary. Where such alteration is a material change, you will be entitled to claim a refund.

A 'material' change to the programme of the Event is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect.

If you are unable to attend the Event through no fault of Ours, we can offer a ticket exchange facility. You may, up to 2 working days’ prior, submit the name of a colleague to take your place at no extra charge.

If we need to cancel or postpone the event due to circumstances beyond our control, we will refund any conference fees paid.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Department for Business Innovation and Skills


Subscription gives access to:

  • extended features and additional content beyond news features on the website;
  • news and email alerts;
  • weekly new roundup;
  • ability to comment on features and create a debate around important subjects;
  • discounts to CMM Insight events and on-line booking*;
  • access to archived editorial;
  • option of a hard copy of CMM (subject to publication and circulation issued generally 10 times per calendar year).

*Cannot be used in conjunction with any other offer.

Registered care providers

Subject to approval by the CMM team, subscription to the CMM journal for all registered care providers is free of charge provided use of a valid registration number related to their service. Care Choices Ltd, reserves the right to deny or remove subscriptions from individuals using invalid or false registration details.

Non-registered care providers

Non-registered care providers may also subscribe and, subject to approval of the subscription by the CMM team, will be afforded the opportunity to receive the journal free for a one-off trial period of 3 calendar months. Thereafter a current charge of £50 by way of a rolling annual subscription charge will apply, covering a 12 month period from the date the paid subscription commenced. .

To avoid being charged the annual subscription, non-registered care provider subscribers must notify Care Choices Ltd during the trial period (or within 14 days of the effective start of the annual subscription charge period) of the desire to cancel their subscription. To be effective cancellation notification must be sent to Care Choices Ltd via email at: info@caremanagementmatters.co.uk.

If cancellation notice is received later than 3 months and 14 days following the effective start date of the paid for annual subscription then the annual charge levied will not be refunded.


Renewals will continue automatically on an annual basis unless the CMM journal is withdrawn from publication or circulation or subscription is cancelled by the subscriber.

For non-registered care providers this will mean a further charge each year at the applicable annual rate which may be at a fee of more than the current 2015 annual fee of £50.

It is the subscriber’s responsibility to check the annual subscription charge rate applicable on the CMM website and ensure cancellation of their subscription if this rate is not acceptable to them.


All subscriptions, including annual renewals, are subject to a 14 day cooling off period during which time non-registered care provider subscribers may cancel their subscription without incurring the applicable annual charge. Please email Care Choices Ltd at info@caremanagementmatters.co.uk to notify of a subscription cancellation decision.

Data Protection

At the time of subscribing, all subscribers will be requested to submit their name, email address, generate a user name, give their registration number in the case of care providers and provide payment information details if a non- registered care provider. Subscribers are responsible for the accuracy and security of their personal information and non-registered care providers for, in addition, the accuracy and security of payment information provided. Care Choices Ltd will adhere to the requirements of the Data Protection Act in respect of your subscription information.

We do not store credit card details nor do we share customer details with any 3rd parties.


When using the www.caremanagementmatters.co.uk website you acknowledge that all materials are protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the www.caremanagementmatters.co.uk website unless given express written permission by Care Choices to do save for applicability of fair use exceptions covered by Chapter III of the Copyright Designs and Patents Act 1988.

The website places various cookies onto your computer or device and by using the website you are accepting this. If you wish to opt out of Care Choices Ltd’s placing cookies onto your computer or device then please adjust your browser’s settings to restrict cookies as detailed in your internet browser’s help menu.

Intellectual Property

All Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to Care Choices Ltd or others as may be applicable. Save for exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 material from the website, and any other written materials supplied, may not be re-used without written permission.


No part of the www.caremanagementmatters.co.uk website information or information provided should be regarded as intended to constitute advice to be relied upon by you when making a decision or taking any action of any kind.

Whilst Care Choices Ltd uses reasonable endeavours to ensure the www.caremanagementmatters.co.uk website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers.

Care Choices Ltd does not make any representation or provide any warranty as to the availability of the www.caremanagementmatters.co.uk website or the CMM journal displayed on the website or any Goods or Services.

Responsibility for views expressed by contributors or commentators within the printed journal or on the website www.caremanagementmatters.co.uk is at all times theirs whilst noting that Care Choices Ltd reserves the right to remove or not approve any comments at its own discretion.

Care Choices Ltd makes no warranty or representation that the CMM journal or any of Care Choices Ltd’s services will meet your requirements nor do Care Choices Ltd make any guarantee of any specific sort resulting from using Care Choices Ltd’s Goods or Services or as to publication or circulation dates or specifically as to the number of journal issues per annum.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.

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