Delivering Good and Outstanding care

May 2, 2018

Skills for Care has updated its guidance on delivering Good and Outstanding care. It asked Good and Outstanding care providers what they do to achieve their rating and used that information to update its Good and Outstanding Care Guide.

This latest edition includes new tips and practical examples from across the sector that reflect the changes to Care Quality Commission (CQC) inspections introduced in November 2017.

For CQC-regulated adult social care providers, the guide can help improve and prepare for inspection. For those already rated Good or Outstanding, Skills for Care says it will help to maintain or improve the quality rating.

For those whose services are rated Requires Improvement, it will help providers to avoid some of the common mistakes and take a proactive approach to improving standards.

Whilst the majority of adult social care providers are already achieving Good and Outstanding ratings, there is a lot of learning that can be shared to help other employers improve their CQC rating and ultimately, their care and support.

Skills for Care says that some of the actions providers can take are simple and effective, whilst others are innovative and transformational – and they can make a real difference not only to the quality of care and support, but to staff motivation and confidence too.

The new edition of the Good and Outstanding Care Guide is available to download from the Skills for Care website. A printed copy of the extended workbook edition, with activities to help implement change, is available for purchase.


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