Quality Matters Commitment to improve adult social care

July 13, 2017

The Care Quality Commission has joined over 100 people, organisations and national bodies with an interest in adult social care to officially mark the launch of the Quality Matters Commitment.

Quality Matters sets out a determined and shared vision on how quality care and support can be achieved and person-centred care becomes the norm for all.

This piece of work has been jointly developed to ensure that staff, providers, commissioners and funders, regulators and other national bodies all play their part in listening to and acting upon the voice of people using services, their families and carers.

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said, 'I am delighted to support the launch of the Quality Matters Commitment. This is an important moment for adult social care – such a broad coalition of people and organisations coming together to focus on quality will, I hope, make a sustainable difference for people using services, their families and carers.

'We know that the sustainability of good quality care is precarious, so it has never been more important to bring everyone who cares about social care together to make sure quality remains central to all our work.

'Quality Matters has been developed in collaboration and our ambitions can only succeed if we continue to work together to embed the principles we have agreed and deliver the practical actions people said they wanted to see.

'I am grateful to everyone who has been involved in the development of Quality Matters, but the real work starts now. We have to make our ambitions a reality so that people using services, their families and carers, can be confident that quality really does matter.'

The Quality Matters coalition comprises:

  • Association of Directors of Adult Social Services (ADASS).
  • Care and Support Alliance (CSA).
  • Care Provider Alliance (CPA).
  • Carers UK.
  • Care Quality Commission (CQC).
  • Department of Health (DH).
  • Healthwatch England.
  • Learning Disability England (LDE).
  • Local Government Association (LGA).
  • Local Government and Social Care Ombudsman (LGSCO).
  • National Care Association (NCA).
  • National Care Forum (NCF).
  • National Dignity Council (NDC).
  • National Institute for Health and Care Excellence (NICE).
  • National Voices.
  • NHS Clinical Commissioners (NHSCC).
  • NHS England (NHSE).
  • Registered Nursing Home Association (RNHA).
  • Skills for Care (SfC).
  • Social Care Institute for Excellence (SCIE).
  • Support Empower Advocate Promote (seAp).
  • Think Local Act Personal (TLAP).
  • United Kingdom Homecare Association (UKHCA).
  • Voluntary Organisations Disability Group (VODG).

Clenton Farquharson, Chair of Think Local Act Personal, said, 'There are so many great people who work in adult social care and quality is about what people who use services, their families and carers, tell each other it is. Through Quality MattersI want to feel confident that my mum will get great care even when I’m not there.'

Support worker, John Read, and Stuart Rowles on behalf of Learning Disability England said, 'Myself, Stu and the team work hard every day to make sure what we do is best for the people we support, and getting support right requires partnership. We both feel that decisions made should always be the best and the "just enough" is never enough.'

Jackie Doyle-Price MP, Parliamentary Under-Secretary of State for Care and Mental Health said, 'Every day social care positively transforms lives in our country – supporting some of the most vulnerable people in our communities. We can be proud of the progress we are making on maintaining and improving quality but there is always more to do to address variation.

'That is why I welcome the launch of Quality Matters and endorse the priority areas for action to make a real difference for people who use services, carers, families and everyone working in the sector.'

To learn more about the Quality Matters Commitment, visit GOV.UK and spread the word using the hashtag #QualityMatters.


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