Skills for Care has launched a new online guide, Guide to improvement, to help social care employers to identify, plan and implement improvements across their service.
The Guide to improvement offers a comprehensive toolkit to help organisations deliver high quality care and support, and meet regulatory standards.
Skills for Care created the Guide because, at the beginning of this year, 17% of regulated adult social care services in England were still delivering care that didn’t meet the Care Quality Commission's (CQC's) fundamental standards. To avoid having to implement costly interventions, organisations need to act quickly to make sure that they meet these standards, says Skills for Care.
Even when a service is already achieving the CQC’s fundamental standards, continuous improvement is a key part of achieving and maintaining a Good or Outstanding rating.
Skills for Care’s project manager, Rob Hargreaves, says, 'Whether you’re responding to a negative inspection, or striving for Outstanding, making improvement brings lots of benefits, no matter what your CQC rating.
'As a manager, it’s your responsibility to decide what you want to improve and how you’ll do that. A CQC inspection provides an independent assessment of your service, and gives you the essential and potential areas for improvement to ensure that you meet, and exceed, their fundamental standards - but your CQC inspection shouldn’t be the only thing that drives improvement in your service.
'Good and Outstanding rated providers invest in a robust quality assurance process that considers feedback from people who need care and support, families, staff and other stakeholders, and use this to make informed decisions about their service.
'They have strong leaders and managers, committed staff and a positive workplace culture that support improvement, and make the right investments to ensure it happens.'
The Guide to improvement aims to help adult social care employers to identify what their service needs to improve and develop an action plan to implement the required changes.