Skills for Care launches Good and outstanding care guide

April 21, 2017

Skills for Care has launched a Good and Outstanding Care Guide to help employers think about what they can do to secure a Good or Outstanding rating when they are inspected by the Care Quality Commission (CQC).

Prompted by calls to its helpline Skills for Care asked organisations who are already rated Good or Outstanding what they do day in and day out to make sure they deliver good and outstanding person-centred care. Those employers wanted to share their knowledge and experiences with others who aspire to improve their rating.

The feedback means the guide includes recommendations from providers, cost-effective solutions and tips on what to avoid across a range of themes linked to the CQC’s five key questions.

The guide’s learning and best practice examples offer a checklist of what Good or Outstanding care looks like. It's then up to employers to think about how they compare or consider how they can implement similar thinking in a way that that best fits them.

'We know there is no magic bullet that can secure those ratings, but it was clear that there was not much available which shared useful learning from regulated providers,' explained Skills for Care Chief Executive Sharon Allen. 'We believed there was a need for this easy-to-use guide that brought together the experiences of employers already rated as Good or Outstanding.

'The strength of this guide is we are not reinventing the wheel because we’re sharing learning already out there and we know what works. This guide was never designed to be a miracle cure, but does offer a wealth of knowledge that is designed to help any employer be a Good or Outstanding provider.'

In developing the guide, Skills for Care reviewed more than 250 CQC inspection reports and included further examples of what has impressed inspectors. Quotes taken directly from inspection reports highlight what good and poor practice look like. Services can use these comments to benchmark whether they are doing things well, or to decide where they can make improvements well in advance of the CQC inspection.

One of the key things Good or Outstanding employers were clear about was that services really need to think about how they best prepare for an inspection. Services need to be prepared and know what they need to demonstrate and showcase, as well as being transparent about how they have learnt from things that have not gone as well.

Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said, 'At a time when we know there are many challenges facing providers in their delivery of safe, effective and high-quality care for people; encouraging improvement, innovation and sustainability has never been so important.

'I would like to thank Skills for Care for producing such a fantastic guide that shines a light on the good and outstanding practice my inspectors see on a daily basis – a standard that over 75% of care services across the country are achieving so far.

'But that isn’t the case everywhere and collectively we need to do all we can to ensure everyone understands that quality really does matter. Services that focus on the needs of individuals, support and value their staff and always try to improve are more likely to deliver high-quality care we would be happy for our loved ones to receive.

'I hope providers will make full use of this resource so they can make improvements for the benefit of people using services, their families and carers – which is what we all want to see.'

CMM subscribers can read a Skills for Care feature on Stepping up your CQC rating from Good to Outstanding.

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