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Resource Finder: CQC Compliance

Being compliant with Care Quality Commission (CQC) regulations is top of everyone’s agenda. These organisations can help you to not only ensure you’re in line with all the guidelines, but could also support you to improve or maintain your quality rating.

Care 4 Quality

Tel: 01579 324787
Email: helen@care4quality.co.uk
Website: www.care4quality.co.uk

Sectors

  • Care homes.
  • Nursing homes.
  • Domiciliary care.
  • Support living.
  • Hospices.
  • Respite.
  • Day centres.
  • Mental health services.
  • Complex care.

Services

  • Mock CQC inspections.
  • Auditing (health and safety, good governance, internal).
  • Action planning.
  • Enforcement action support.
  • NOP/NOD support.
  • Factual accuracy challenges.
  • Ongoing support.
  • Crisis management.
  • Registration.

Lead individual

Helen has over 20 years’ experience in management of health and social care services. Helen has managed residential, nursing, day care and dementia services. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance.
Helen set up Care 4 Quality in 2012, starting out as a care consultant to several homes across England. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK.

Company information

Care 4 Quality’s services are tailored to your service’s needs. With consultants spanning the UK, Isle of Man and Northern Ireland, we can offer a range of specific expertise to suit your service.

We work with individual care homes and care home groups, carrying out mock inspections and assisting with quality monitoring in partnership with homes.

Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements are evidenced. Customers who book quarterly visits are provided with interim support for providers and managers via email and telephone.

We offer support with enforcement action, warning notices and notices of Proposal/Decision issued by CQC. These can be bespoke and can be tailored to your service. We also work with regulatory solicitors and lenders where necessary.

Helen Fuller, Managing Director and Founder
Tel: 07748 142122
Email: helen@care4quality.co.uk

Care Improvement Associates

Tel: 01964 769268
Email: info@theciagroup.co.uk
Website: www.theciagroup.co.uk

Sectors

  • Care homes.
  • Home care.
  • Supported living.

Services

  • Care quality consultancy.
  • Mock CQC inspections.
  • Crisis management.
  • Turnaround.
  • Interim management.
  • Training and mentoring.

Lead individual

Before founding Care Improvement Associates, Samuel had 20 years of care quality management experience within the independent care sector. After completing his education within learning disability nursing, he developed a focus on care quality, reaching board level for multi-site providers.

With a passion for providing outstanding care quality, Samuel has developed endless quality and compliance strategies across the adult social care sector. As a qualified health and social care educator he has a proven track record of directly improving care practice with a ‘hands on’ approach.

Company information

Care Improvement Associates (CIA) is a national network of over 40 care quality consultants, which includes former CQC inspectors and specialist advisers, who all share the aim of outstanding care quality.

From start-ups to leading providers, CIA offers a tailored solution to help you deliver high-quality care and reach CQC’s rating of ‘Outstanding’. Key services include mock CQC inspections, crisis management, external audits and interim management.

With local authority endorsements and a combined care sector experience of over 400 years, you’ll have confidence that CIA will help get you on the road to ‘Outstanding’.

  • National network of over 40 care quality experts.
  • Over 400 years’ combined experience.
  • Local authority endorsed.

Samuel Barrington, Chief Executive
Tel: 01964 769268
Email: samuel@theciagroup.co.uk

Insequa Ltd

Tel: 0115 896 3999
Email: enquiries@insequa.co.uk
Website: www.insequa.co.uk

Sectors

  • Homecare.
  • Supported living.
  • Extra care.
  • End of life care.
  • Residential care.
  • Complex care.
  • Independent living.
  • Reablement.

Services

  • Tender writing.
  • Policies and compliance support.
  • CQC support.

Lead individual

Peter has spent 25 years working with SMEs, formerly on company turnarounds via strategic change and more latterly as a Co-Founder and Co-Director of Insequa Ltd.

Peter qualified as a business mentor helping hundreds of companies in the public service arena and spent five years building a team capable of providing help to SMEs across many sectors. This team was built on winning tendered contracts for services from the public sector. One such project was the three-year Supply London programme, which was responsible for supporting London-based companies to win contracts for the 2012 Olympics.

Peter has written and bid-directed many successful tenders for services including homecare, social care, healthcare, advocacy, mental health, and several for European Regional Development Fund grant funding. Peter has been technical expert on EEDAs Proof of Concept grant funding appraisal panel and turned around projects lacking outputs into success stories. He has acted as bid evaluator and moderator for several public sector commissioners.

Bill Watson, Co-Director is currently in Australia, setting up a base to offer support to the growing aged care market Down Under. He is still in touch and involved in the day-to-day running of Insequa UK.

Company information

The Insequa approach is unique – 100% client-centred and always with a close eye on the latest developments in the sector. If you’re interested in growing your business using expert tender writers, supporting staff with compliance software that’s user-friendly and efficient, game-changing care policies or CQC support services that take the stress out of inspections, Insequa can assist.

Peter Hamilton, Co-Director
Tel: 0115 896 3999
Email: peterhamilton@insequa.co.uk

Quality Compliance Systems

Tel: 0333 405 3333
Email: info@qcs.co.uk
Website: www.qcs.co.uk

Sectors

  • Residential care homes.
  • Domiciliary care.
  • Supported living.
  • Learning disabilities.
  • Mental health.
  • GPs.
  • Dental.

Products

  • Compliance management system.

Company information

Quality Compliance Systems (QCS) is the leading compliance management system for the UK care sector. Our service provides over 53,000 care, dental and medical professionals with access to the most comprehensive set of customised policies, procedures and compliance toolkits, enabling our users to stay compliant with current Care Quality Commission policies.

Over 2,700 dedicated pages are reviewed and updated regularly in line with legislative and regulatory requirements, and best practice guidelines, by our team of leading industry experts. Instant policy updates are delivered digitally, 24/7, directly to our customers via the online management system and QCS app.

Furthermore, our policies and compliance tools reflect the Care Quality Commission’s changes to their Key Lines of Enquiries (KLOEs), enabling social care providers to stay up-to-date with current Care Quality Commission thinking and inspection frameworks.

How does QCS support your care service?

  • Policies aligned with CQC Fundamental Standards.
  • Updates delivered digitally, 24/7.
  • Unlimited number of users.
  • Mock inspection toolkits.
  • Dedicated telephone support staff.

To find out more or to sign-up for a FREE no obligation trial, go to www.qcs.co.uk or call us on 0333 405 3333.

SRG Care Consultancy

Tel: 0330 133 0174
Email: info@srglimited.co.uk
Website: www.srglimited.co.uk

Sectors

  • Care homes.
  • Nursing homes.
  • Supported living.
  • Domiciliary care.

Services

  • Care consultancy.
  • Compliance support.
  • Policies and processes.
  • Business and financial planning.
  • Fully managed services support.
  • Nominated individual.
  • CQC registration.
  • Crisis management.
  • Recruitment and training.

Lead individual

Steve has over 20 years’ experience in health and social care. He is passionate about everyone receiving quality care.

Steve has commissioned government services and implemented service developments around embargos and change management. In 2014, Steve decided to start a care consultancy service that offered different support choices and affordability. SRG Care Consultancy was formed with a view to reinvest all profits into the sector and Steve developed learning disability day services as well as festivals to support people with learning and physical disabilities and promote inclusion.

As well as managing the group, Steve is often in the field with clients to ensure governance and CQC Key Lines of Enquiry are met, maintained and enhanced.

Steve is forward-thinking and always exploring improved ways of working and automation to allow more time for caring.

Today, SteRee Group is a national company supporting over 70 clients with a team of 32 colleagues, sharing the same ethic and passion around quality care.

Company information

We provide the highest-quality consulting and managed services, assisting our clients in achieving optimal success. Our national service offers an end-to-end service and has supported a wide range of care providers, within crisis management to proactive governance.
We bring a wealth of experience and aim to provide a complete package to improve quality of care and ensure your business is robust and sustainable for future growth. Our affordable monthly packages are designed to help all providers to receive support, ensuring compliance and reducing risk.

Our compliance visits ensure the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements evidenced. Within our Compliance and Audit services, our expert consultant will provide a full Quality Assurance Plan and can offer ongoing support to the management team through email, phone and Skype.

Our mentoring solutions ensure that your business vision and culture are embedded.

Steve Harris, Managing Director
Tel: 0330 133 0174
Email: steve@srglimited.co.uk

Solicitude Training Ltd

Tel: 07889 843352
Email: info@solicitudetraining.co.uk
Website: www.solicitudetraining.co.uk

Sectors

  • Care homes.
  • Nursing homes.
  • Domiciliary care.
  • Local authorities.
  • Hospitals.
  • Schools.

Services

  • Full range of bespoke training.
  • Consultancy.
  • Mock inspections.
  • Completion of action plans (post-inspection or for continuous improvement).
  • Audits (overall and specific areas).
  • Competency assessments of staff (all levels).
  • Staff coaching, mentoring and development.
  • Training needs analysis.

Lead individual

Jenny has over 30 years’ experience working as a nurse within the health and social care sector. She is a qualified nurse, holding a nursing BSc (Hons), as well as RGN, management, teaching (PGCE) and assessing qualifications. Jenny has held positions from volunteer through to Director of Nursing and specialist adviser for CQC.

Jenny has many years of experience of undertaking training needs analysis within services and then providing training that is relevant, enjoyable and engaging to the delegates attending, to ensure that learning is optimised.

Having worked as a registered manager, Jenny also understands the dilemmas and complexities that managers are faced with and, due to this, is able to offer support both formally (supervisions, mock inspections, action plans etc) or informally as needed.
She has supported services that have been rated Inadequate to improve their practice and go on to be rated as either Good or Outstanding.

Company information

Working alongside Jenny is a team of professionals who have many years of experience working within the health and social care sector. These include nurses (both paediatric and adult based), care managers and social workers.

Jenny Gibson, Director/Nurse Consultant
Tel: 07889 843352
Email: jenny@solicitudetraining.co.uk

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