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Resource Finder: CQC Compliance

Compliance is a foundation for all care services and sometimes seeking external help could help fill in any gaps when it comes to impressing regulators. Here, a series of expert organisations share how they can help you and the services they offer.

Bettal Quality Consultancy

Tel: 01697 741411

Email: info@bettal.co.uk

Website: www.bettal.co.uk

Sectors           

  • Care homes.
  • Homecare.
  • Supported Living.
  • Learning disability services.
  • Mental health services.

Services          

  • Quality Management Systems (policies and procedures).
  • Support with new registration.
  • Home care digital management.
  • Audit tools.

Lead individual

Albert Cook is a former manager and principal inspector of care services and is responsible for more than 200 adult care services. The company is now recognised as one of the leaders in providing Quality Management Systems (policies and procedures) to the care sector. As a fellow of the Chartered Quality Institute, Albert is committed to quality in care. He has supported companies and organisations to improve their care services using the Bettal Quality Management System, Cared 4 in the UK and Europe, including services in England, Scotland, Ireland, Germany and Poland. The Bettal System complies with the requirements of CQC.

Company information           

Bettal Quality Consultancy has been supporting the care sector for more than 25 years. Company Director Stuart Cook has supported hundreds of companies to achieve registration and he ensures the Bettal Quality Management System is kept up to date to comply with the CQC KLOE and Fundamental Standards.

Key to Bettal’s success is an affordable CQC-compliant quality management system, developed by people with proven expertise backed up with first-class customer support.

Albert Cook Managing Director BA, MA, Fellow Chartered Quality Institute

Tel: 01697 741411

Email: Albert.cook@bettal.co.uk

 


 

Care 4 Quality

Tel: 01579 324787

Email: admin@care4quality.co.uk

Website: www.care4quality.co.uk

Sectors           

  • Care homes and nursing homes.
  • Domiciliary care.
  • Supported living.
  • Hospices.
  • Respite and day centres.
  • Mental health services.
  • Complex care.

Services          

  • Mock CQC inspections.
  • Auditing (health and safety, good governance, internal).
  • Action planning.
  • Enforcement action support.
  • NOP/NOD support.
  • Factual accuracy challenges.
  • Ongoing support.
  • Crisis management.
  • Registration. 

Lead individual          

Helen has over 20 years’ experience in management of health and social care services. Helen has managed a range of services including residential, nursing, day care and dementia care. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance across the board.

Helen set up Care 4 Quality in 2012, starting as a care consultant to several homes, then expanding to the whole of the UK, building up a base of expert consultants to attend care services and support them as required.

Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK.

Company information           

Care 4 Quality’s services are tailored to your needs. Consultants across the UK can offer specific expertise to suit your service. We work with individual care services and care home/service groups, carrying out mock inspections and assisting with quality monitoring in partnership with the service itself. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led (in England) are audited fully, and improvements are evidenced. We carry out the same across the other regulatory bodies.

Customers who book quarterly visits are provided with interim support so can be assured help is always on hand if it’s needed. We also offer one-off, ad-hoc inspections for those services just wanting a compliance review. We help providers and managers with start-up advice and registrations. We also offer support with factual accuracy challenges, enforcement action, warning notices and notices of Proposal/Decision issued by CQC. These can be tailored to your service. We work with several regulatory solicitors and lenders across the UK as necessary.

Care 4 Quality can create bespoke packages for you as needed, working together to achieve the service’s requirements.

Helen Fuller Founder and Director

Tel: 01579 324787

Email: helen@care4quality.co.uk

 


 

Solicitude Training Ltd

Tel: 01256 242272

Email: info@solicitudetraining.co.uk

Website: www.solicitudetraining.co.uk

Sectors           

  • Care homes.
  • Nursing homes.
  • Domiciliary care.
  • Local authorities.
  • Hospitals.
  • Schools.

Services          

  • Mock inspections.
  • Compliance support.
  • Preparation of action plans.
  • Care consultancy.
  • Audits.
  • Training needs analysis.
  • Training (face to face or virtual).
  • E-learning.
  • Competency assessments of staff.
  • Staff coaching, mentoring and development.

Lead individual          

Jenny has over 30 years’ experience working as a nurse within the health and social care sector. She is a qualified nurse (RGN), holds a nursing degree BSc (Hons), as well as management, teaching (PGCE) and assessing qualifications. Jenny has held positions from volunteer through to Director of Nursing and Specialist Adviser for CQC.

Jenny has many years of experience of undertaking training needs analysis within services and then providing training that is relevant, enjoyable and engaging to the delegates attending, to ensure that learning is optimised. Having worked as a registered manager, Jenny also understands the dilemmas and complexities that managers are faced with and, due to this, is able to offer the appropriate support. She has supported services that have been rated Inadequate to improve their practice and go on to be rated as either Good or Outstanding.

Company information           

Working alongside Jenny is a team of professionals who have many years of experience working within the health and social care sector. These include nurses (both paediatric and adult based), care managers and social workers. The team is able to offer a wealth of experience and can offer a complete package to support a service to improve both the quality of care that is delivered as well as compliance, either in the form of crisis management or on an ongoing basis.

Jenny Gibson Director/Nurse Consultant

Tel: 01256 242272

Email: jenny@solicitudetraining.co.uk

 


 

SWIFT MANAGEMENT SERVICES LTD

Tel: 0208 087 2072

Email: info@swiftmanagement.org.uk

Website: www.swiftmanagement.org.uk

Sectors           

  • Care homes and nursing homes.
  • Supported living and extra care.
  • Domiciliary care.
  • Independent hospitals and clinics.
  • Respite care.
  • Local authority and private providers.

Services          

  • Mock CQC inspections and compliance audits.
  • Compliance support.
  • Preparation of action plans.
  • Enforcement action support.
  • NOP, NOD support.
  • Factual accuracy responses.
  • Training (face to face or virtual).
  • Crisis management.
  • Registration support.
  • Coaching and mentoring.
  • Competency assessments of staff.
  • Policies, procedures and forms.

Lead individual

Christopher set up Swift Management Services Limited over three years ago to provide a comprehensive support service to registered care providers.

Christopher has substantial experience of working in the public and private sector in a variety of roles and is passionate about making a difference. He has worked in healthcare for over 33 years and has held many roles including Chief Operating Officer for a leading national care charity. Christopher has worked with all the regulators in the UK, whilst maintaining his nursing registration. He holds a PGDip in Healthcare Management, as well as many other essential qualifications.

Christopher acts as an expert witness for both civil and criminal cases and can quickly understand the situations and challenges faced by providers on a daily basis. He helps providers by delivering support and guidance. Christopher has supported providers that have been previously rated Inadequate to improve their CQC service rating to Good or Outstanding.

Company information           

Swift Management Services Limited provides expert support through a network of highly experienced healthcare professionals. Our innovative action plans have proven especially popular with CQC, because it is easy to evidence progress and improvements through our ‘You said – we Did’ information programme.

We can support your service through a crisis or on an ongoing basis with our retained consultancy service package providing regular one-to-one coaching and development, quality monitoring reviews, mock KLOE inspections, unlimited telephone and email support, tailored service improvement plans and access to a dedicated care consultant to work in partnership with you to drive sustainable improvements.

Christopher Stringer Director

Tel: 07973 925262

Email: christopher.stringer@swiftmanagement.org.uk

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