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Resource Finder: compliance

Compliance is a foundation for all care services and sometimes getting external help is the final piece of the puzzle when it comes to impressing regulators. Here, a series of expert organisations share how they can help you and the services they offer.

Care 4 Quality

Tel: 01579 324787
Email: admin@care4quality.co.uk
Website: www.care4quality.co.uk

Sectors

  • Care homes and nursing homes.
  • Domiciliary care.
  • Supported living.
  • Hospices.
  • Respite and day centres.
  • Mental health services.
  • Complex care.

Services

  • Mock CQC inspections.
  • Auditing (health and safety, good governance, internal).
  • Action planning.
  • Enforcement action support.
  • NOP/NOD support.
  • Factual accuracy challenges.
  • Ongoing support.
  • Crisis management.
  • Registration.

Lead individual

Helen has over 20 years’ experience in management of health and social care services. Helen has managed a range of services including residential, nursing, day care and dementia care. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance across the board.

Helen set up Care 4 Quality in 2012, starting as a care consultant to several homes, then expanding to the whole of the UK, building up a base of expert consultants to attend care services and support them as required.

Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK.

Company information

Care 4 Quality’s services are tailored to your needs. Consultants across the UK can offer specific expertise to suit your service.

We work with individual care services and care home/service groups, carrying out mock inspections and assisting with quality monitoring in partnership with the service itself. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led (in England) are audited fully, and improvements are evidenced. We carry out the same across the other regulatory bodies.

Customers who book quarterly visits are provided with interim support so can be assured help is always on hand if it’s needed.

We also offer one-off, ad hoc inspections for those services just wanting a compliance review. We help providers and managers with start-up advice and registrations. We also offer support with factual accuracy challenges, enforcement action, warning notices and notices of Proposal/Decision issued by CQC. These can be tailored to your service. We work with several regulatory solicitors and lenders across the UK as necessary.

Care 4 Quality can create bespoke packages for you as needed, working together to achieve the service’s requirements.

Helen Fuller, Founder and Director
Tel: 01579 324787
Email: helen@care4quality.co.uk

ECLM Ltd

Tel: 07710 256529
Email: info@eclm-coachingandtraining.org.uk
Website: www.eclm-coachingandtraining.org.uk

Sectors

  • Care homes and nursing homes.
  • Domiciliary care.
  • Supported living and extra care.
  • Hospices.
  • Independent hospitals and clinics.
  • Respite and day centres.
  • Primary care.
  • Mental health services.
  • Complex care.

Services

  • Mock CQC inspections/compliance audits.
  • Auditing
  • Action planning.
  • Enforcement action support.
  • NOP/NOD support.
  • Factual accuracy challenges.
  • Ongoing support.
  • Crisis management.
  • Registration support.
  • Policy development.
  • Staff training and professional development.
  • Coaching and mentoring.

Lead individual

Tina set up ECLM Ltd Northampton nine years ago to provide coaching, leadership and management training and development, and regulatory compliance support.

Tina has significant experience of working in the private and public sector in a variety of roles and is passionate about improvement, having worked in health and care regulation for over 15 years. She remains a specialist advisor to CQC.

Tina has worked with seven regulators, maintaining her nursing qualification, executive leadership and coaching Master’s and certified lead auditor status. Tina acts as an expert witness for providers at judicial reviews, tribunals and CQC rating reviews.

Tina understands the dilemmas and challenges faced by providers, providing supervision and support.

Company information

ECLM Ltd provides professional expertise, delivering the highest quality consulting and business support, underpinned by training and staff development. Our team has over 100 years’ collective knowledge for you to draw on. Our aim is to inspire and support organisations to be passionate about the quality of care and deliver outstanding services. We operate in England, Wales and Scotland with a wide range of providers.
Our tailor-made packages deliver the flexibility you need, while our consultants are all from a regulatory background.

Our compliance and audit services can support clients from the idea stage through to inspection. Our focused reports are underpinned by a ‘make it happen’ action plan and offer both on-site and remote advice.

Our safeguarding services provide relevant, innovative consultancy, underpinned by staff training and development. We provide regulatory, clinical, management and leadership training, for all staff and in some cases service users too. Our training is designed to fit your service, not the other way around.

Tina Welford, Director
Tel: 07710 256529
Email: tina@eclm-coachingandtraining.org.uk

Solicitude Training Ltd

Tel: 01256 242272
Email: info@solicitudetraining.co.uk
Website: www.solicitudetraining.co.uk

Sectors

  • Care homes.
  • Nursing homes.
  • Domiciliary care.
  • Local authorities.
  • Hospitals.
  • Schools.

Services

  • Mock inspections.
  • Compliance support.
  • Preparation of action plans.
  • Care Consultancy.
  • Audits.
  • Training needs analysis.
  • Training (face to face or virtual).
  • E-learning.
  • Competency assessments of staff.
  • Staff coaching, mentoring and development.

Lead individual

Jenny has over 30 years’ experience working as a nurse within the health and social care sector. She is a qualified nurse (RGN), holds a nursing degree BSc (Hons), as well as management, teaching (PGCE) and assessing qualifications. Jenny has held positions from volunteer through to Director of Nursing and specialist adviser for CQC.

Jenny has many years of experience of undertaking training needs analysis within services and then providing training that is relevant, enjoyable and engaging to the delegates attending, to ensure that learning is optimised. Having worked as a registered manager, Jenny also understands the dilemmas and complexities that managers are faced with and, due to this, is able to offer the appropriate support. She has supported services that have been rated Inadequate to improve their practice and go on to be rated as either Good or Outstanding.

Company information

Working alongside Jenny is a team of professionals who have many years of experience working within the health and social care sector. These include nurses (both paediatric and adult based), care managers and social workers. The team is able to offer a wealth of experience and can offer a complete package to support a service improve both the quality of care that is delivered as well as compliance, either in the form of crisis management or on an ongoing basis.

Jenny Gibson, Director/Nurse Consultant
Tel: 01256 242272
Email: jenny@solicitudetraining.co.uk

SRG Care Consultancy

Tel: 0330 133 0174
Email: info@srglimited.co.uk
Website: www.srglimited.co.uk

Sectors

  • Care homes and nursing homes.
  • Supported living.
  • Domiciliary care.

Services

  • CQC Mock Inspection by ex CQC inspectors.
  • COVID-19 guidance and support.
  • Care consultancy.
  • Compliance support.
  • Policies and processes.
  • Business and financial planning.
  • Fully managed services support.
  • Nominated individual.
  • CQC registration.
  • Crisis management.
  • Recruitment and training.

Lead individual

Steve has over 22 years’ experience, as a care provider and consultant and is passionate about everyone receiving quality care.

Steve has commissioned government services and implemented service developments around embargos and change management. In 2014, Steve decided to start a care consultancy service that offered different support choices and affordability. SRG Care Consultancy was formed with a view to reinvest all profits into the sector and Steve developed learning disability day services as well as festivals to support people with learning and physical disabilities and promote inclusion.

As well as managing the group, Steve is often in the field with clients to ensure governance and CQC Key Lines of Enquiry are met, maintained and enhanced.

Steve is forward-thinking and always exploring improved ways of working and automation to allow more time for caring.

Today, SteRee Group is a national company supporting over 70 clients with a team of 32 colleagues, sharing the same ethic and passion around quality care.

Company information

We provide the highest-quality consulting and managed services, assisting our clients in achieving optimal success. Our national end-to-end service has supported a wide range of care providers, within crisis management to proactive governance.

We aim to provide a complete package to improve quality of care and ensure your business is robust and sustainable for future growth. Our affordable monthly packages are designed to help all providers to receive support, ensuring compliance and reducing risk.

Our compliance visits ensure the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements evidenced. Within our Compliance and Audit services, our expert consultant will provide a full Quality Assurance Plan and can offer ongoing support to the management team through email, phone and Skype.

Our mentoring solutions ensure that your business vision and culture are embedded.

Steve Harris, Managing Director
Tel: 0330 133 0174
Email: steve@srglimited.co.uk

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