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Resource Finder: CQC Compliance

Compliance is core to the successful running of an organisation. For all care services, sometimes seeking external help could fill in any gaps when it comes to impressing regulators. Here, a series of expert organisations share how they can help you and the services they offer.

Bettal Quality Consultancy

Tel: 01697 741411

Email: info@bettal.co.uk

Sectors           

  • Care homes.
  • Home care.
  • Supported Living.
  • Learning disability services.
  • Mental health services

Services          

  • Quality Management Systems (policies and procedures).
  • Support with new registration.
  • Home care digital management.
  • Audit tools.

Lead individual  

Albert Cook is a former Manager and Principal Inspector of care services and is responsible for more than 200 adult care services. The company is now recognised as one of the leaders in providing Quality Management Systems (policies and procedures) to the care sector. As a fellow of the Chartered Quality Institute, Albert is committed to quality in care. He has supported companies and organisations to improve their care services using the Bettal Quality Management System, Cared 4, in the UK and Europe, including services in England, Scotland, Ireland, Germany and Poland. The Bettal System complies with the requirements of CQC.

Company information

Bettal Quality Consultancy has been supporting the care sector for more than 25 years. Company Director Stuart Cook has supported hundreds of companies to achieve registration and he ensures the Bettal Quality Management System is kept up to date to comply with the CQC’s key lines of enquiry (KLOE) and Fundamental Standards.

Key to Bettal’s success is an affordable CQC-compliant Quality Management System, developed by people with proven expertise and backed up by first-class customer support.

Albert Cook Managing Director

BA, MA, Fellow Chartered Quality Institute

Tel: 01697 741411

Email: albert.cook@bettal.co.uk


Care 4 Quality

Tel: 01579 324787

Email: admin@care4quality.co.uk

Website: www.care4quality.co.uk

Sectors           

  • Care homes and nursing homes.
  • Domiciliary care.
  • Supported Living.
  • Hospices.
  • Respite and day centres.
  • Mental health services.
  • Complex care.

Services           

  • Mock CQC inspections.
  • Auditing (health and safety, good governance, internal).
  • Action planning.
  • Enforcement action support.
  • NOP/NOD support.
  • Factual accuracy challenges.
  • Ongoing support.
  • Crisis management.
  • Registration.

Lead individual            

Helen Fuller has over 20 years’ experience in management of health and social care services. Helen has managed a range of services including residential, nursing, day care and dementia care. She has been the Area Manager for several homes, responsible for co-ordinating them and ensuring compliance across the board.

Helen set up Care 4 Quality in 2012, starting as a Care Consultant to several homes, then expanding countrywide, building a base of expert consultants to attend care services and support them. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK.

Company information           

Care 4 Quality’s services are tailored to your needs. Consultants across the UK can offer specific expertise to suit your service. We work with individual care services and care home/service groups, carrying out mock inspections and assisting with quality monitoring in partnership with the service itself. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led (in England) are audited fully, and improvements are evidenced. We carry out the same across the other regulatory bodies.

Customers who book quarterly visits are provided with interim support, so can be assured help is always on hand if it’s needed. We also offer one-off, ad-hoc inspections for those services just wanting a compliance review. We help providers and managers with start-up advice and registrations. We also offer support with factual accuracy challenges, enforcement action, warning notices and notices of Proposal/Decision issued by CQC. These can be tailored to your service. We work with several regulatory solicitors and lenders across the UK as necessary.

Care 4 Quality can create bespoke packages for you as needed, working together to achieve your service’s requirements.

Helen Fuller Founder and Director

Tel: 01579 324787

Email: helen@care4quality.co.uk


CQC Experts

Tel: 01462 222600

Email: hello@cqcexperts.com

Website: www.cqcexperts.com

Sectors         

  • Care homes and nursing homes.
  • Domiciliary care.
  • Supported Living.

Services 

  • Registration support.
  • Mock CQC inspections.
  • Fully personalised policies and procedures.
  • Preparation and guidance for your interviews.
  • Action planning.
  • Provider Information Return.
  • Support with CQC enforcement.
  • Consultation sessions.
  • Enforcement action support.
  • Auditing tools.
  • Ongoing support.

Lead individual

With 20 years’ sector experience, Michelle Dudderidge has risen through senior care roles, delivered to an ‘Outstanding’ level as a Registered Manager, and maintains this in her current role – leading an award-winning care and support service and as a CQC Experts Consultant.

Michelle’s broad involvement means she understands providers’ daily challenges. She implements high-quality supervision and support for team members, blended with an appreciation of the ‘little things’ that make a daily difference to others.

Everyone at CQC Experts shares a passion to positively impact on people’s lives and help others to deliver outstanding care. Michelle embodies this with her enthusiasm to go the extra mile each and every day

Company information          

Providing high-quality care and support can be a challenging journey. Careful planning helps avoid potential hazards en route, ensuring you achieve meaningful outcomes and reach your destination safely.

Let CQC Experts help you navigate the compliance process. We’re specialists at managing the burden of regulatory tasks, allowing you to take the wheel and focus on providing the highest quality care and support to your clients. We’re happy to join you wherever you are on
that journey.

If you’re starting out as a care and support provider, let us help with your registration. If you’re established and need ongoing compliance support, we’re there for you, providing up-to-date policies, procedures and templates.

Our expert team has extensive knowledge of the adult social care sector and is ready to work with you, sharing the workload at every turn. CQC Experts is proud to support clients accessing domiciliary care, Supported Living or residential/nursing home services. We support you to meet the care and support needs of your client in a cost-effective, easily understood manner – exactly how and when required: online, by phone or in person via site visits. We’ve been on this road for over 30 years and know the road ahead. Let’s take this journey together.

Michelle Dudderidge CQC Experts Consultant

Tel: 01462 222600

Email: michelle@cqcexperts.com


Solicitude Training Ltd

Tel: 01256 242272

Email: info@solicitudetraining.co.uk

Website: www.solicitudetraining.co.uk

Sectors           

  • Care homes.
  • Nursing homes.
  • Domiciliary care.
  • Local authorities.
  • Hospitals.
  • Schools.

Services          

  • Mock inspections.
  • Compliance support.
  • Preparation of action plans.
  • Care consultancy.
  • Audits.
  • Training needs analysis.
  • Training (face to face or virtual).
  • E-learning.
  • Competency assessments of staff.
  • Staff coaching, mentoring and development.

Lead individual

Jenny Gibson has over 30 years’ experience working as a nurse within the health and social care sector. She is a qualified nurse (RGN) and holds a nursing degree BSc (Hons), as well as management, teaching (PGCE) and assessing qualifications. Jenny has held positions from volunteer through to Director of Nursing and Specialist Adviser for CQC.

Jenny has many years of experience of undertaking training needs analysis within services and then providing training that is relevant, enjoyable and engaging to the delegates attending, to ensure that learning is optimised. Having worked as a registered manager, Jenny also understands the dilemmas and complexities that managers are faced with and, due to this, is able to offer the appropriate support. She has supported services that have been rated ‘Inadequate’ to improve their practice and go on to be rated as either ‘Good’ or ‘Outstanding’. 

Company information

Working alongside Jenny is a team of professionals who have many years of experience working within the health and social care sector. These include nurses (both paediatric and adult-based), care managers and social workers. The team is able to offer a wealth of experience and can offer a complete package to support a service to improve both the quality of care that is delivered as well as compliance, either in the form of crisis management or on an ongoing basis.

Jenny Gibson Director/Nurse Consultant

Tel: 01256 242272

Email: jenny@solicitudetraining.co.uk


Z Cares
Social Care Consulting Ltd

Tel: 0208 058 8048

Email: enquiries@zcares.co.uk

Website: www.zcares.co.uk

Sectors           

  • Domiciliary care.
  • Care and nursing homes.
  • Local authorities.

Services           

  • Hotline and support subscriptions.
  • Mock inspections.
  • Auditing and review.
  • Factual accuracy challenges.
  • Proving excellence.
  • Service turnaround and improvement.
  • Incident management.
  • Mentoring and training.
  • Annual quality surveys.

Lead individuals        

Zoë-Dawn Anderson’s long career began as a care worker back in the mid-90s, just as the concept of community care was being established. During time spent in management roles, she discovered her talents mostly lay in auditing and quality assurance, investigating and taking action when things went wrong, understanding the regulations as applied to the reality of care and keeping on top of updates to best practice. After a successful management career, Zoë ended up as a CQC Inspector in 2018. Her time with the CQC was also varied and included duties relating to the CQC’s internal quality assurance.

Like most care workers who climbed the career ladder, Zoë doesn’t like to be too far from the coalface of actual care and, suspecting that her years of knowledge and expertise could be better utilised, she decided to leave the CQC and work independently with care providers. This led to the founding of Z Cares in September 2021.

Company information          

We aim to make our expertise available to providers not just through mock inspections and other one-off services, but through subscriptions. Subscribers can call on our expertise as required and receive regular mentoring and support as part of the package.

We have already supported independent providers, chains, franchises and local authority services and can adapt to any size and type of service, anywhere in England.

We are going through a time of change in terms of how the CQC regulates and how often it visits to inspect but, no matter how CQC does it, it will still be judging your service against the Regulations and KLOE. We can help you remain confident and ensure you have the evidence you need, regardless of what format your inspection takes.

Zoë-Dawn Anderson Founder

Tel: 0208 058 8048

Email: zoe@zcares.co.uk

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