Care 4 Quality
Tel: 01579 324787
Email: [email protected]
Website: www.care4quality.co.uk
Sectors
- Care homes and nursing homes.
- Domiciliary care.
- Supported Living.
- Hospices.
- Respite and day centres.
- Mental health services.
- Complex care.
Services
- Mock CQC inspections.
- Auditing (health and safety, good governance, internal).
- Action planning.
- Enforcement action support.
- NOP/NOD support.
- Factual accuracy challenges.
- Ongoing support.
- Crisis management.
- Registration.
Lead Individual
Helen Fuller has over 20 years’ experience in management of health and social care services. Helen has managed a range of services including residential, nursing, day care and dementia care. She has been the Area Manager for several homes, responsible for co-ordinating them and ensuring compliance across the board.
Helen set up Care 4 Quality in 2012, starting as a Care Consultant to several homes, then expanding countrywide, building a base of expert consultants to attend care services and support them.
Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK.
Company information
Care 4 Quality’s services are tailored to your needs. Consultants across the UK can offer specific expertise to suit your service. We work with individual care services and care home/service groups, carrying out mock inspections and assisting with quality monitoring in partnership with the service itself. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led (in England) are audited fully, and improvements are evidenced. We carry out the same across the other regulatory bodies.
Customers who book quarterly visits are provided with interim support, so can be assured help is always on hand if it’s needed. We also offer one-off, ad-hoc inspections for those services just wanting a compliance review. We help providers and managers with start-up advice and registrations. We also offer support with factual accuracy challenges, enforcement action, warning notices and notices of Proposal/Decision issued by CQC. These can be tailored to your service. We work with several regulatory solicitors and lenders across the UK as necessary.
Care 4 Quality can create bespoke packages for you as needed, working together to achieve your service’s requirements.
Helen Fuller Founder and Director
Tel: 01579 324787
Email: [email protected]
Care Quality Solutions Limited
Tel: 07805 081455
Email: [email protected]
Website: www.carequalitysolutions.co.uk
Sectors
- Residential care and nursing homes.
- Domiciliary care services.
- Supported living services.
- Mental health services.
Services
Please visit our website for more comprehensive details.
- Mock CQC inspections. (Full and targeted).
- Provider Information Return (PIR) completion support.
- Auditing (health and safety, good governance reviews).
- Enforcement action support. Notice of Proposal (NOP)/ Notices of Decision (NOD).
- Factual accuracy challenges.
- Crisis management and service recovery.
- All aspects of CQC Registration/changes/notifications.
- Providing policies and procedures.
- Root Cause Analysis (RCA) Investigations.
- Management solutions & new business start up services.
- Dedicated operational management (Part or full – running your service on your behalf)
- Business Appraisals/sector benchmarking.
- Due diligence appraisal pre-acquisition.
- Bespoke packages of support according to business and owner needs.
Lead individual
Rob Baillie is the managing director with 36 years’ experience as a qualified nurse (RNMH). He has devoted his career to the development and delivery of social and healthcare services for people with learning disabilities and/or autism, mental ill health and care services for older adults experiencing dementia.
His work has been within the NHS, private and voluntary sectors and over the years he has gained further education qualifications in business studies, teaching and assessing, autism, clinical research, mentoring and coaching and non-executive directorship.
He has worked in roles as care homeowner and operator and a held a number of regional and national operational, strategic, clinical and senior director roles.
His experience spans concept, design, development and service delivery with a strong focus on clinical and care governance, compliance and driving quality and transformation.
Rob has a proven track record of being a critical thinker, being innovative and creative, but most importantly recognition as being a quality driven person with strong desire to deliver the only the best possible care and support services.
Care Quality Solutions Limited set out on its journey in 2016 with a strong emphasis on developing and driving quality to positively impact on business performance and reputation. The company has a proven track record of turning under-performing care services into high quality and commercially successful services delivering ‘good’ quality care.
Care Quality Solutions Limited works with a number of associates and business partners, each being specialists in their own field. The vitality of having access to a range of specialists ensures that we are able to respond to your precise requirements and avoids a one size fits all approach.
Kata Care Solutions Ltd
Tel: 01704 808164
Email: [email protected]
Website: www.katacare.co.uk
Sectors
- Care and nursing homes.
- Homecare.
- Extra care.
- Live-in care.
- Adult specialist care.
- Mental health hospitals.
Services
- Turnaround consultancy.
- Mock CQC Inspections and compliance support.
- CQC registrations and new provider support.
- Registered manager interview preparation.
- Nominated Individual service.
- Support and mentoring for registered managers.
- Retained, bespoke consultancy services: virtual quality team, multi-site management, management coaching, quality monitoring, business coaching.
Lead individual
Fae Mell has over a decade of experience in health and social care. Having worked in front-line care for some time, she then moved into recruitment. Fae has since supported care providers all over the country with interim management and specialist care consultancy projects at mid-senior level.
‘Fae is extremely professional and tactful, and her knowledge of the social care industry is second to none. Fae has that one-of-a-kind ability to make you feel like you are the only one person she has to speak to on the day while it is well known she is probably one of the busiest agents in the whole country.’ – E Raczka.
Company information
Kata Care Solutions is a national provider of interim management and quality improvement consultancy, partnering with providers from all aspects of social care. The Kata Care team covers a wide range of expertise, including:
- C-suite professionals.
- Current and former CQC inspectors.
- Specialist consultants.
‘Kata Care has supported us with our external audits in a timely and cost-effective manner. The service has been second to none and the team is great to work with! Thank you, Kata Care!’ – Mandip Khaira, Director, Vitality Care Homes.
‘We have been so pleased with Kata Care, we have retained them for next year’s inspections’ – Denise Marsh, Head of Quality, Integrum Care Group.
When you need extra support to achieve business objectives or advice from a quality expert, Kata Care Solutions is your ideal partner.
Fae Mell
Tel: 07709 800235
Email: [email protected]
Solicitude Training Ltd
Tel: 01256 345530
Email: [email protected]
Website: www.solicitudetraining.co.uk
Sectors
- Care homes.
- Nursing homes.
- Domiciliary care.
- Local authorities.
- Hospitals.
- Schools.
Services
- Mock inspections.
- Compliance support.
- Enforcement action support.
- Ongoing monthly support.
- Preparation of action plans.
- Audits.
- Clinical governance.
- Competency assessments.
- Manager coaching and mentoring.
Lead individual
Jenny Gibson has over 35 years’ experience working as a nurse within the health and social care sector, holding positions from volunteer to Director of Nursing and specialist adviser to CQC. She is a qualified RGN, holds a nursing degree, BSc (Hons), as well as management, teaching (PGCE) and assessing qualifications.
Having worked as a registered manager, Jenny understands the dilemmas and complexities that managers are faced with and is passionate about the quality of care the clients receive. As a result of this, Solicitude Training was founded.
Company information
Solicitude Training was founded 10 years ago, with a mission to support services to deliver quality and compassionate care to all clients.
Jenny is surrounded by a team of professionals, who all share her passion for outstanding care and understand the sector. Solicitude Training has supported many clients to improve their rating and only recently undertook a mock inspection of a service, where they rated them as inadequate. An action plan was prepared for the service, which the management team took on board and worked through, so when they were inspected by CQC four months later, achieved good in all five domains.
To reduce the risk of services becoming inadequate, we are finding a take-up of quarterly compliance monitoring visits, as well as being involved in chairing clinical governance meetings and encourage all providers to take a pro-active approach to compliance as opposed to a reactive approach.
Solicitude Training can create packages that are bespoke to meet your needs, so that working together we can support you to achieve your goals.
Jenny Gibson RGN, BSc (Hons), PGCE, MCMI
Tel: 01256 345530
Email: [email protected]
Swift Management Services Ltd
Tel: 0208 087 2072
Email: [email protected]
Website: www.swiftmanagement.org.uk
Sectors
- Care homes and nursing homes.
- Supported living and extra care.
- Domiciliary care.
- Independent hospitals and clinics.
- Respite care.
- Local authority and private providers.
Services
- Mock CQC inspections and compliance audits.
- Compliance support.
- Preparation of action plans.
- Enforcement action support.
- NOP, NOD support.
- Factual accuracy responses.
- Training (face to face or virtual).
- Crisis management.
- Registration support.
- Coaching and mentoring.
- Competency assessments
of staff. - Policies, procedures and forms.
Lead individual
Christopher Stringer set up Swift Management Services Ltd over three years ago to provide a comprehensive support service to registered care providers.
Christopher has substantial experience of working in the public and private sector in a variety of roles and is passionate about making a difference. He has worked in healthcare for over 33 years and has held many roles including Chief Operating Officer for a leading national care charity. Christopher has worked with all the regulators in the UK, whilst maintaining his nursing registration. He holds a PGDip in Healthcare Management, as well as many other essential qualifications.
Christopher acts as an expert witness for both civil and criminal cases and can quickly understand the situations and challenges faced by providers on a daily basis. He helps providers by delivering support and guidance. Christopher has supported providers that have been previously rated Inadequate to improve their CQC service rating to Good or Outstanding.
Company information
Swift Management Services Ltd provides expert support through a network of highly experienced healthcare professionals. Our innovative action plans have proven especially popular with CQC, because it is easy to evidence progress and improvements through our ‘You said – we did’ information programme.
We can support your service through a crisis or on an ongoing basis with our retained consultancy service package providing regular one-to-one coaching and development, quality monitoring reviews, mock KLOE inspections, unlimited telephone and email support, tailored service improvement plans and access to a dedicated care consultant to work in partnership with you to drive sustainable improvements.
Christopher Stringer Director
Tel: 07973 925262
Email: [email protected]
Z Cares Social Care Consulting Ltd
Tel: 0208 058 8048
Email: [email protected]
Website: www.zcares.co.uk
Sectors
- Domiciliary care.
- Care and nursing homes.
- Local authorities.
Services
- Hotline and support subscriptions.
- Mock inspections.
- Auditing and review.
- Factual accuracy challenges.
- Proving excellence.
- Service turnaround and improvement.
- Incident management.
- Mentoring and training.
- Annual quality surveys.
Lead individuals
Zoë-Dawn Anderson’s long career began as a care worker back in the mid-90s, just as the concept of community care was being established. During time spent in management roles, she discovered her talents mostly lay in auditing and quality assurance, investigating and taking action when things went wrong, understanding the regulations as applied to the reality of care and keeping on top of updates to best practice. After a successful management career, Zoë ended up as a CQC Inspector in 2018. Her time with the CQC was also varied and included duties relating to the CQC’s internal quality assurance.
Like most care workers who climbed the career ladder, Zoë doesn’t like to be too far from the coalface of actual care and, suspecting that her years of knowledge and expertise could be better utilised, she decided to leave the CQC and work independently with care providers. This led to the founding of Z Cares in September 2021.
Company information
We aim to make our expertise available to providers not just through mock inspections and other one-off services, but through subscriptions. Subscribers can call on our expertise as required and receive regular mentoring and support as part of the package.
We have already supported independent providers, chains, franchises and local authority services and can adapt to any size and type of service, anywhere in England.
We are going through a time of change in terms of how the CQC regulates and how often it visits to inspect but, no matter how CQC does it, it will still be judging your service against the Regulations and KLOE. We can help you remain confident and ensure you have the evidence you need, regardless of what format your inspection takes.
Zoë-Dawn Anderson Founder
Tel: 0208 058 8048
Email: [email protected]
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