Bettal Quality Consultancy
Tel: 01697 741411
Email: [email protected]
Website: www.bettal.co.uk
Sectors
- Care homes.
- Home care.
- Supported Living.
- Learning disability services.
- Mental health services.
- Home care registration.
Services
- Quality management systems (policies and procedures).
- Support with new registration.
- Home care digital management.
- Audit tools.
Lead individual
Albert Cook is a former manager and principal inspector of care services and is responsible for more than 200 adult care services. The company is now recognised as one of the leaders in providing quality management systems (policies and procedures) to the care sector.
As a fellow of the Chartered Quality Institute, Albert is committed to quality in care. He has supported companies and organisations to improve their care services using the Bettal Quality Management System, Cared 4, in the UK and Europe, including services in England, Scotland, Ireland, Germany and Poland. The Bettal System complies with the Care Quality Commission’s (CQC’s) requirements.
Albert Cook
Tel: 01697 741411
Email: [email protected]
Company information
Bettal Quality Consultancy has been promoting quality in the care sector for nearly 30 years. Bettal is a leader in the registration of care services, demonstrating that its documentation complies with the CQC’s requirements.
The Bettal Quality Management System is not just a tool but a commitment to excellence. Continually updated to align with best practice and the CQC’s Quality Statements and I Statements, it ensures that Bettal’s customers are always compliant.
The key to Bettal’s growing success is the quality of its policies and procedures, which have been developed by experts with knowledge and experience gained from working in the social care sector and backed up by first-class customer support.
Croner
Tel: 0800 231 5199
Email: [email protected]
Website: www.croneri.co.uk
Sectors
- Care homes.
- Extra care.
- Residential homes.
- Domiciliary care.
- Supported living.
Services
- Croner Care Pro includes:
- An online fully searchable product which contains in-depth guides for care homes, domiciliary care and supported living services to ensure compliance with changing regulations and best practice.
- 700+ customisable model policies with staff reading lists.
- CQC Inspection Audit Tool and self-audit tools.
- Staff training materials to help meet Care Certificate induction training requirements.
- Hundreds of model forms, letters, risk assessments, audits and other documents to save you time.
- Bespoke employment documentation tailored to your care service.
- Unlimited 24-hour access to expert advice and a commercial legal helpline for day-to-day support.
- Tribunal representation when issues escalate.
Lead individual
Maria joined Croner in November 2025 and is responsible for maintaining and writing Croner’s extensive range of social care content. Her vast experience in social care ensures the in-depth knowledge from the sector translates into compliant and effective content for the product. She has a particular interest in dementia and end of life care, specialising in autism and learning disabilities.
Maria Blackwell MSc
Tel: 0800 231 5199
Email: [email protected]
Hannah Harris
Business Sales Consultant – Care
Tel: 0800 231 5199
Email: [email protected]
Company information
Croner is the largest compliance company in the UK. Croner covers care, HR, health and safety, tax and accounting and more, supplying all sizes of businesses from FTSE 100 companies through to SMEs. Key features of Navigate-Care:
- Model policies: 700+ editable policies covering all aspects of care, HR, and health and safety.
- CQC Inspection Audit Tool: Interactive tools to assess readiness against Key Lines of Enquiry (KLOEs) and quality statements.
- Resources and templates: Hundreds of forms, risk assessments and checklists to save administrative time.
- Regulatory updates: Real-time news and alerts regarding changing laws and regulations.
- Expert guidance: In-depth guides on best practices, from admissions to end of life care.
- Support: Access to an expert helpline for complex queries. AI coming soon to the care product
Fulcrum
Tel: 020 3411 4014
Email: [email protected]
Website: https://fulcrumcareconsulting.com
Sectors
- Care homes.
- Nursing homes.
- Residential care.
- Specialist care services (complex care).
- Supported living.
- Domiciliary care/homecare.
- Adult social care providers.
- Providers requiring interim or ongoing operational support.
Services
- CQC compliance and regulatory support.
- CQC inspection preparation.
- Mock inspections and quality audits.
- Governance and operational reviews.
- Service improvement planning.
- Managed assets support.
- Interim management and operational oversight.
- Nominated Individual support.
- Turnaround and recovery support.
- Safeguarding and risk management advice.
- Policy, process and documentation reviews.
- Leadership mentoring and management support.
- Provider transition and continuity support.
Lead individual
Fabio Cecchi is Commercial Director at Fulcrum Care, bringing more than 20 years’ leadership experience across business strategy, commercial development and operational transformation. He has held senior roles within international organisations and has experience driving sustainable growth, developing strategic partnerships and supporting teams through complex commercial challenges.
At Fulcrum Care, Fabio oversees commercial strategy and client engagement, helping ensure services deliver practical impact and long-term value for care providers and stakeholders. His expertise includes aligning business objectives with operational solutions, strengthening client relationships and supporting providers to respond to change in a complex and evolving care sector.
Fabio Cecchi
Tel: 020 3411 4014
Email: [email protected]
Company information
Fulcrum Care provides specialist consultancy and operational support for adult social care providers, including care homes, nursing homes, supported living, complex care, domiciliary care and home care services. The team works with providers, investors, operators and stakeholders requiring practical support with quality, compliance, governance, service improvement and operational performance.
Services include CQC inspection preparation, mock inspections, audits, turnaround support, interim management, Managed Assets support and Nominated Individual support. Fulcrum Care’s approach is practical, experienced and outcomes-focused, helping services understand their current position, address areas of risk and strengthen long-term quality, compliance and operational resilience.
QCS
Tel: 0333 405 3333
Email: [email protected]
Website: www.qcs.co.uk
Sectors
- Care groups.
- Care and nursing homes.
- Domiciliary care.
- General Practices.
- Healthcare clinics.
- Supported living.
Services
- Policies.
- AI assistant.
- Compliance.
- Care planning.
- Audits.
- Rostering.
- Dementia/cognitive care.
- Mock inspection.
- Learning.
- Feedback surveys.
Lead individual
Nikki leads QCS and is accountable for its ambitious growth targets and enabling QCS to scale. She is the guardian of QCS’ culture and coach to its amazing talent. Nikki has had a broad career with over 20 years’ experience across diverse industry sectors. She has operated at board level for market leading Fast-Moving Consumer Goods (FMCG) and technology companies overseeing finance, strategy, operations and culture.
Nikki is passionate about giving back and is involved with multiple charities including Working Families, the UK’s leading work-life balance charity and Teach me Too, a new charity focussed on enabling all children with Downs Syndrome to thrive. Nikki has proven experience of inspiring transformation and growth through Chief Executive Officer mentoring and coaching in large and small businesses including Cisco, Schwarzkopf & Henkel and Coca Cola Schweppes.
Nikki Walker
Tel: 0333 405 3333
Email: [email protected]
Company information
QCS (Quality Compliance Systems) is the UK’s leading digital provider of compliance, care management, learning and now, its own AI technology, Lyra, enables over 325,000 care providers across the UK to deliver and evidence the highest quality care 24/7. For years, QCS has been the trusted foundation for social and primary care providers through its ability to help evidence outstanding care with regulators – providing expert, regulator‑aligned policies, governance frameworks, care planning and inspection‑readiness tools.
Now, QCS has taken the next step with its technology. Lyra is QCS’ AI assistant, powered entirely by trusted QCS guidance. Instead of searching endless policies or waiting for a manager to respond, care teams can simply ask a question and Lyra will deliver clear, step‑by‑step answers in seconds – telling care providers what to do, what to record and when to escalate. Always aligned to regulation. Always grounded in QCS content.
Solicitude Training
Tel: 01256 345530
Email: [email protected]
Website: www.solicitudetraining.co.uk
Sectors
- Residential care homes.
- Nursing homes.
- Hospices – children’s and adults.
- Domiciliary care.
- Complex care services.
- Private hospitals.
Services
- Clinical governance – oversight and chairing meetings.
- Competency assessments.
- Complaint/grievance investigations and analysis.
- Manager mentorship.
- Mock CQC/Care Inspectorate (Scotland) inspections.
- Non-Executive Director role, providing a unique perspective with diversity of thought and the ability to bridge the gap between board vision, execution within services and outcomes.
- Preparation, support and review of action plans.
- Senior management CQC preparation support/training.
- Support with service and manager registration.
- Support with CQC notice of proposal/decision.
Lead individual
Working in health and social care as a Registered Nurse for over 35 years, Jenny brings a wealth of experience. She holds not only her RGN, but also BSc (Hons), PGCE and qualifications in management and dementia care. Jenny has a proven track record in supporting services to improve their ratings from ‘inadequate’ to ‘good’ or ‘outstanding’ and is passionate about people receiving the best possible care. This is achieved through ensuring staff are well trained and providers are compliant with all regulations.
Jenny Gibson
Tel: 01256 345530
Email: [email protected]
Company information
Solicitude Training was founded 13 years ago, with a mission to support services to deliver quality and compassionate care. Since this, Joanna Grinyer has joined Jenny as a Director and brings with her a wealth of experience, both as a Specialist Nurse and Community Matron within the NHS and then within the care home sector, having worked both as Registered Manager and more latterly, Director of Care.
Solicitude Training comprises a team of health care professionals, who all share the same passion for outstanding care, understand the sector and who have many years’ experience. Solicitude Training creates bespoke packages to enable providers to achieve their goals. Solicitude encourages providers to take a proactive approach to compliance and will support services with training, as well as mock inspections, action plans, chairing clinical governance meetings and advising at board level.
Solicitude offers the full scope of training, including clinical skills, complex care and accredited first aid and mental health first aid qualifications.
Swift Management Services Ltd
Tel: 0208 087 2072
Email: [email protected]
Website: www.swiftmanagement.org.uk
Sectors
- Care homes and nursing homes.
- Supported living and extra care.
- Domiciliary care.
- Independent hospitals and clinics.
- Respite care.
- Local authority and private providers.
Services
- Mock CQC inspections and compliance audits.
- Compliance support.
- Preparation of action plans.
- Enforcement action support.
- Notice of Proposal and Notice of Decision support.
- Factual accuracy responses.
- Training (face to face or virtual).
- Crisis management.
- Registration support.
- Coaching and mentoring.
- Competency assessments of staff.
- Policies, procedures and forms.
Lead individual
Christopher Stringer set up Swift Management Services Ltd to provide a comprehensive support service to registered care providers. Christopher has substantial experience of working in the public and private sector in a variety of roles and is passionate about making a difference. He has worked in healthcare for over 33 years and has held many roles, including Chief Operating Officer for a leading national care charity.
Christopher has worked with all the regulators in the UK, whilst maintaining his nursing registration. He holds a PGDip in Healthcare Management, as well as many other essential qualifications. Christopher acts as an expert witness for both civil and criminal cases and can quickly understand the situations and challenges faced by providers on a daily basis. He helps providers by delivering support and guidance. Christopher has supported providers that have been previously rated inadequate to improve their CQC service rating to good or outstanding.
Christopher Stringer
Tel: 07973 925262
Email: [email protected]
Company information
Swift Management Services Ltd provides expert support through a network of highly experienced healthcare professionals. The organisation’s innovative action plans have proven especially popular with CQC, because it is easy to evidence progress and improvements through its ‘You said – we did’ information programme.
Swift Management Services Ltd can support your service through a crisis or on an ongoing basis with its retained consultancy service package, providing regular one-to-one coaching and development, quality monitoring reviews, mock KLOE inspections, unlimited telephone and email support, tailored service improvement plans and access to a dedicated care consultant to work in partnership with you to drive sustainable improvements.
Looking for more help?
CMM’s online Resource Finder directory hosts hundreds of specialist organisations offering a wide range of products and services for care providers. From accountancy, insurance and legal advice, to recruitment, marketing and laundry, CMM’s online Resource Finder directory is a one-stop-shop for care providers’ business needs. Visit the CMM website to begin your search.
Coming up in the September issue, CMM’s Resource Finder delves into the topic of training. Workforce retention has never been so important and there are numerous platforms, technologies and courses within the care sector to support this and facilitate continuous professional development. Read the September issue of CMM to discover the specialist organisations primed to deliver training to your care business.