Bettal Quality Consultancy
Tel: 01697 741411
Email: [email protected]
Website: www.bettal.co.uk
Sectors
- Care homes.
- Home care.
- Supported Living.
- Learning disability services.
- Mental health services.
- Home care registration.
Services
- Quality management systems (policies and procedures).
- Support with new registration.
- Home care digital management.
- Audit tools.
Lead individual
Albert Cook is a former manager and principal inspector of care services and is responsible for more than 200 adult care services. The company is now recognised as one of the leaders in providing quality management systems (policies and procedures) to the care sector.
As a fellow of the Chartered Quality Institute, Albert is committed to quality in care. He has supported companies and organisations to improve their care services using the Bettal Quality Management System, Cared 4, in the UK and Europe, including services in England, Scotland, Ireland, Germany and Poland. The Bettal System complies with the requirements of the CQC.
Albert Cook Tel: 01697 741411 Email: [email protected]
Company information
Bettal Quality Consultancy has been promoting quality in the care sector for nearly 30 years. Bettal is a leader in the registration of care services, demonstrating that its documentation complies with the CQC’s requirements.
The Bettal Quality Management System is not just a tool but a commitment to excellence. Continually updated to align with best practice and the CQC’s Quality Statements and I Statements, it ensures that Bettal’s customers are always compliant.
The key to Bettal’s growing success is the quality of its policies and procedures, which have been developed by experts with knowledge and experience gained from working in the social care sector and backed up by first-class customer support.
Care Audit Tool
Tel: 0333 577 0807
Email: [email protected]
Website: www.careauditool.co.uk
Sectors
- Care and nursing homes.
- Domiciliary care.
- Supported Living and extra care.
- Independent hospitals.
- Mental health services.
- Learning disability services.
Services
Audit software:
- Enterprise version. Medium/large providers with multiple site/departments.
- Core version. Smaller care providers with simpler organisation structures (click and go).
Content:
- Dashboard structure with drill down visibility of audit outcomes that correspond to the CQC ratings system (Safe, responsive, etc.).
- Actions portal that enables tracking of solutions/fixes.
- Bespoke reports.
- Engagement surveys (staff, relatives, service users).
Lead individual
Kieran Conroy (BA Hons Law. Postgraduate Diploma in Personnel Management and MA) has over 25 years’ experience in senior HR roles at director level in the public/private healthcare sectors. Kieran founded the company having undertaken numerous CQC improvement projects, recognising that care providers were not well served by existing IT audit software products and realising there could be a better way of providing cost-effective, longer lasting and effective solutions to care providers.
Kieran Conroy Tel: 07765 220922 Email: [email protected]
Company information
Care Audit Tool’s vision is the creation of a system that enables care providers to self-manage audit processes in real time, with improved visibility, accountability, responsibility and in a cost-effective manner.
Following extensive design and development, the company has recently launched what it says will become the leading product on the market with a number of unique features. For example, this includes the ability to select audit questions from a unique data bank covering 100 subject areas containing in excess of 2,000 pre-populated questions (each linked to statutory regulations and single assessment framework criteria).
The team’s extensive background, experience and resources are such that, if you wish to elevate your processes to the next level, the care audit tool will help you achieve this.
CQC Experts
Tel: 01462 222600
Email: [email protected]
Website: www.cqcexperts.com
Sectors
- Domiciliary care.
- Supported living.
- Care homes.
Services
- Registration support.
- Fully personalised policies and procedures.
- Preparation and guidance for your interviews.
- Action planning.
- Provider information return.
- Consultation sessions by the hour.
- Enforcement action support.
- Auditing tools.
- Business plans.
- Financial forecasts.
- Statement of purpose.
Lead individual
Policy and Compliance expert Maizie’s journey in adult social care began as a care and support worker after university. Inspired by her own training experience, she progressed to become an assessor, supporting hundreds of carers through their Level 2–4 qualifications and helping many step into leadership roles. As a qualified internal moderator, she ensured fair, high-quality assessments across the board.
Since joining CQC Experts, Maizie has brought her decade of hands-on experience to support care providers with everything from CQC registration and compliance to bespoke policy writing and Fit Person interviews. Her deep sector knowledge and practical, person-centred approach make her a trusted partner for new and established care services looking to thrive.
Maizie Miller Tel: 01462 222600 Email: [email protected]
Company information
Providing high-quality care is deeply rewarding – but it can also be complex and demanding. Whether you are starting your journey or well on your way, CQC Experts is here to help you navigate the road to registration and ongoing compliance with confidence.
CQC Experts take the pressure off by managing the regulatory requirements, giving you the freedom to focus on what matters most: delivering exceptional care and support. Wherever you are on your CQC journey, CQC Experts is ready to support you.
New provider? You will be guided through the CQC registration process with expert advice and hands-on support. Already established? CQC Experts’ ongoing compliance support includes up-to-date, ready-to-use policies, procedures and templates – tailored to your service type. Need a little extra help? The experienced team is here to share the load, offering practical, trusted guidance based on decades of sector knowledge.
CQC Experts proudly supports providers delivering domiciliary care, Supported Living and residential care home services. From one-off advice to comprehensive compliance packages, the team is flexible, responsive and always focused on helping you meet service users’ needs. With over 30 years’ experience in adult social care, CQC Experts is here to guide and support you.
Delphi Care Solutions
Tel: 0330 133 3002
Email: [email protected]
Website: https://delphi.care
Sectors
- Care and nursing homes.
- Domiciliary care.
- Supported Living and extra care.
- Mental health services.
- Learning disability services.
- Independent hospitals and clinics.
Services
- Registration support.
- Mock CQC inspections and compliance audits.
- Governance reviews.
- Serious investigations.
- Compliance support.
- Crisis management.
- Enforcement action support.
- Notice of Proposal and Notice of Decision support.
- Factual accuracy responses.
- Coaching and mentoring.
- Competency assessments of staff.
- Policies, procedures and form reviews
- Monthly subscription services.
Lead individual
With her unwavering dedication to excellence, Helen is a trusted and visionary Director with an exceptional blend of clinical expertise and non-clinical leadership acumen. With a deep-rooted passion for improving healthcare outcomes, regulatory compliance and financial stability, Helen brings forth unique perspective that bridges the gap between clinical and operational excellence and business success. Helen has consistently demonstrated her ability to optimise resource utilisation, streamline operational process and identify revenue enhancement opportunities for care providers, without compromising the quality of care delivered.
Helen Cooper Tel: 0330 133 3002 Email: [email protected]
Company information
Delphi’s services are designed to help you in a number of ways:
- Lifting embargos.
- Improving CQC ratings.
- Increasing occupancy.
- Revenue generation.
- Marketing support.
- Shared financial responsibility.
Since the company was launched in 2019, Delphi Care Solutions has achieved a 100% success rate. As an NHS accredited provider, Delphi has worked on a range of projects that encompass the full spectrum of healthcare support. Its subscription packages give you peace of mind that you have the full support of an experienced team at a fraction of the cost of employing full-time staff.
Delphi’s 50/50 promise demonstrates the team’s commitment to achieving success with you. Should Delphi fail to achieve the agreed targets set with you, the company will forego up to 50% of its fee – that is how confident the team is.
Swift Management Services Ltd
Tel: 0208 087 2072
Email: [email protected]
Website: www.swiftmanagement.org.uk
Sectors
- Care homes and nursing homes.
- Supported Living and extra care.
- Domiciliary care.
- Independent hospitals and clinics.
- Respite care.
- Local authority and private providers.
Services
- Mock CQC inspections and compliance audits.
- Compliance support.
- Preparation of action plans.
- Enforcement action support.
- Notice of Proposal and Notice of Decision support.
- Factual accuracy responses.
- Training (face to face or virtual).
- Crisis management.
- Registration support.
- Coaching and mentoring.
- Competency assessments of staff.
- Policies, procedures and forms.
Lead individual
Christopher Stringer set up Swift Management Services Ltd to provide a comprehensive support service to registered care providers. Christopher has substantial experience of working in the public and private sector in a variety of roles and is passionate about making a difference. He has worked in healthcare for over 33 years and has held many roles, including Chief Operating Officer for a leading national care charity.
Christopher has worked with all the regulators in the UK, whilst maintaining his nursing registration. He holds a PGDip in Healthcare Management, as well as many other essential qualifications. Christopher acts as an expert witness for both civil and criminal cases and can quickly understand the situations and challenges faced by providers on a daily basis. He helps providers by delivering support and guidance. Christopher has supported providers that have been previously rated ‘Inadequate’ to improve their CQC service rating to ‘Good’ or ‘Outstanding’.
Christopher Stringer Tel: 07973 925262 Email: [email protected]
Company information
Swift Management Services Ltd provides expert support through a network of highly experienced healthcare professionals. The organisation’s innovative action plans have proven especially popular with CQC, because it is easy to evidence progress and improvements through its ‘You said – we did’ information programme.
Swift Management Services Ltd can support your service through a crisis or on an ongoing basis with its retained consultancy service package, providing regular one-to-one coaching and development, quality monitoring reviews, mock key lines of enquiry inspections, unlimited telephone and email support, tailored service improvement plans and access to a dedicated care consultant to work in partnership with you to drive sustainable improvements.